Return & Refund Policy
Order Cancellation
- Orders can be cancelled only before the item is shipped
- Orders already shipped cannot be cancelled
No-Refund Policy
We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
- Product Not Received
- If the product is lost in transit
Refund Process (When Applicable)
If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days
No-Return, Only Replacement Policy
We maintain a strict no-return policy for all products. Only replacement can be done.
Eligibility for Replacement
- Replacements are accepted only for defective, damaged, or incorrect products received.
- The replacements request must be initiated within 24 hours of receiving the product.
Note: For Replacement, Customer must borne the charges for sending the parcel back at our address.
Replacement Process
- If your replacement request is approved, the process will be initiated within 2-3 business days.
- Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Customized Products
Cancellation, Replacement, & Refund are not available for any type of customized products.
Important Points
- Requests without photo/video proof will not be accepted.
- Process of replacement will be initiated after the thorough inspection of the product by our technical team.
- No replacement will apply for products broken due to physical damage, mishandling, foul play, or rough usage.
Important Notes
- Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
- We are not responsible for delays caused by external factors beyond our control.
We aim to make the refund and replacement process as seamless as possible.
